Our goal is to respond to our customers as quickly as possible. This section of our web site is designed to provide access to support when it’s needed. Here you will find information via links to FAQs, IR calculators and product support documentation. 

• Photon FAQs - most commonly asked questions and answers about Photon can be found here
• PathFindIR FAQs - most commonly asked questions and answers about PathFindIR can be found here 
• Calculators - used to determine optimal fields of view based on user input, and FOVs furnished by various lenses available for Photon 
• User Guides - operating instructions for most existing as well as legacy FLIR / Indigo products 
• Software Updates - command and control software downloads for the Photon camera 

If you have a tech support question regarding a FLIR product in your possession, please reference the camera model (e.g., Photon, Merlin, etc.) as well as the serial number when you contact us, along with as much detail as possible about the condition or situation you are experiencing.

To contact us, e-mail techsupport@flir.com

Or, call 805-964-9797 and ask for Tech Support (Applications Engineering). Please be prepared with the information about your FLIR camera and/or accessory so that your call can be directed to the appropriate engineer.